Customer Service and lost & found:
Ez Vans Customer Service is available to resolve any issues in regards to customer service including payments; refunds or lost articles. Customer Service can be reached by dialing (310) 553-8267. For your convenience you may also contact Customer Service via email at Info@ezvans.com
Customer Service is open from 9:00 AM until 5:00 PM, Pacific Time, Monday through Friday. Customer Service is closed for most major holidays. Articles left on a vehicle and found by Ez Vans personnel can often take 24 hours, or more, to find their way to our customer service office.
We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a refund for any reservation canceled within the following cancellation terms:
Cancellation Terms: Cancellations within less than 5 days' notice for motor coach, Limo bus, Limo Van and Mini coach, and 3 days for vans, & Limousines, and 5 hours for all airport & small trips are subject to full contract charge and is non refundable.
You will be billed the total contract amount; this means you will pay for all charges on the contract.
By signing Ez Vans contract and entering your credit card information in the appropriate fields, each individual/joint or company card holder is authorizing, EZ Vans (www.ezvans.com <http://www.ezvans.com>) and affiliated companies providing service to EZ Vans clients, to charge the credit card for any of the following charges, deposit, cancellation fee, damages to the vehicle, and all services rendered.
We calculate the service hours with half hour and some vehicles full hour increment and charge when the trip is completed and deduct your deposit amount leaving the actual balance due.
We cannot refund payments if cancellation occurs within less than 5 hours of pick up time for the airport rides or if the traveling party elects not to appear for a pickup (a no show) without notification.
Refunds usually show on your account within 15 days.
Deposits are Non Refundable (except within the cancellation time).
At Ez Vans, we are committed to protecting your privacy. We use the information you provide to secure your Ez Vans reservation.
We may use the information we collect to occasionally notify you about important functionality changes to the Website, new Ez Vans services, and special offers we think you'll find valuable. If we do so, you'll be provided an opportunity to unsubscribe from this mailing list by replying to email@example.com and request to be removed from our list.
Ez Vans does not sell, trade, or rent your personal information to others.
Ez Vans may provide statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. Ez Vans may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Ez Vans.com, our users, or others.
Drug and Alcohol-Free Workplace:
The importance of maintaining a Drug and Alcohol-Free workplace for the health and safety of our employees, customers, passengers and the citizens of the communities we serve justifies the special attention we give it here in our Code of Conduct.
Company policies and procedures, and, where applicable, federal and state laws, prescribing a drug and alcohol-free workplace, must be fully respected and obeyed. We will not tolerate the use of alcohol or illegal drugs in the workplace. Likewise, we will not tolerate the inappropriate use of legal drugs in the workplace. We will immediately report to supervisory personnel any suspected violations of the law or company policies or procedures.
Credit Card Processing
Please note, we do not process charges online in real time due to the high level of Internet fraud. We only process your credit card upon verification with your bank through our credit card processing service or issuing Credit Card Company; you may also receive an email from our Credit Card Merchant Processor noting any charge activity or credits to your account.
We accept Visa, MasterCard, American Express, Discover and PayPal & Intuit direct payment network as payment forms. Each credit card company & PayPal has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify). Please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800) 347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181 and
PayPal @ 1-402-935-2050 if you feel like any of our "verification" policies are not in line with their organizational policies. We work hard to prevent FRAUD and if you have received an email from us implying that you have placed an order with Ez Vans Systems and you in fact have not, please inform us immediately. Please be aware that we make all attempts to verify you as the "real card member" prior to processing the charge.
(Federal trade commission): www.consumer.gov/idtheft
All credit card, PayPal, and payment network direct pay payments are subject to 3.5%
Useful websites for your protection and fight fraud:
(On guard online):http://onguardonline.gov/index.html
(Anti-Phishing Working Group) http://www.consumer.gov/idtheft
Additional disclosures and notices
Farm out/affiliates: please note for some of our rides, we may use and hire our affiliated companies, and independent contractors (farm out) and their vehicles with use of their commercial insurance, bonds & TCP state license to provide service. Please note that their commercial insurance is in effect and involved with the work hired through us. They are insured and licensed to perform the transportation. They are authorized by airports and comply with local and state rules and regulations. Please note they can charge you directly.
we do not guarantee/suggest any claim nor responsible on any schedule changes of arrival or departure time. It is at the client's sole discretion & reponsibility to accuretly calculate the travel time needed to reach destination. It is recommended and sole responsibility of the clients to check and verify flight arrival or departure time.
Any extended wait over 30 minutes such as flight delay will be an extra hour of charge of the negotiated rate.
Full charges may also apply if the passenger fails to show up and/or fails to contact our office if they are unable to locate their chauffeur (airport restrictions). If you do not see your driver please call our office at 310-553-8267.
Airport pick up/drop off have slightly higher charges due to the airport rules and regulations such as parking & airport fees.
Multiple stops: all rides with multiple pickups/ drop offs (except for hourly contracts) and stops could be subject to additional charge of $15-$20 per stop. Additional charges of negotiated rate for any extended wait over 15 minutes.
All reservation confirmations are subject to pre-authorization and accuracy of the credit card, including all other method of payments. If the credit card on file is not valid/expired/declined/lost or stolen, we reserve the right to cancel the ride without any notice, and not accept any other method of payment.
Rates, Terms & Policies are subject to change without notice. All rates and rights are subject to prior reservation with confirmation.
Ez Vans is an equal employment opportunity employer dedicated to a policy of nondiscrimination in employment upon any basis, including race, color, creed, religion, age, sex, national origin, ancestry, sexual orientation, marital status, or military status. To inquire about any employment opportunity, please contact us via email: firstname.lastname@example.org mailto:email@example.com
At Ez Vans we are committed to providing outstanding guest service for our clients with disabilities, including those who use wheelchairs & clients who are accompanied by service animals. Ez Vans, and affiliate companies do not discriminate against individuals with disabilities in the provision of its services.In order to facilitate your request for transportation into airports, clients are required to make advanced reservations. When making an accessible reservation, clients/guests should specify whether or not an accessible vehicle is required or if a service animal will be accompanying the customer. Reservations are subject to availability of the special accessible vehicles.
(15% gratuity, and 8% which includes service fee, puc state tax, fuel surcharge will be added to all final bills, except already added to the bill, or it was all inclusive contracts)
Full contract charge will apply and is non-refundable unless the contract is cancelled with the cancellation time.
a) Motor coaches, Limo buses, Sprinter vans and Mini coaches must be cancelled 5 days before the pickup time.
b) Limousines, Vans & SUVs from 6-15 passengers must be cancelled 3 days before the pickup time.
c) For all airport and small trips cancellation must be 5 hours before the pickup time.
d) All reservations for Sprinter vans are subject to minimum of 60% non-refundable deposit.
Rules, Regulations & Release of liability for Buses, Vans & Limousines:
1. No alcohol consumed by under the age of 21 years in any authorized vehicles. We reserve the right not to allow alcohol.
2. No SMOKING inside the vehicles, $150.00 charge per incident. No exceptions. No use of any illegal drugs of any kind.
3. All tolls and parking and airport fees are not included in the contract rate.
4. Damages to the vehicles caused by the passengers, the card holder are responsible for the full repair charges.
5. Charge of $75-$300 for any excessive clean up fees, and sanitation.
6. All unruly persons will be dropped off at the sole discretion of the driver with no refund.
7. We will not be responsible for any claim for missing, damaged, or stolen property.
8. Overtime will be billed in an hour increments. Customer agrees that overtime will be billed at the contracted rate.
9. Cancellations must be made by e-mail or fax within the cancellation terms (see above) to avoid being billed for the full contract.
10. Clients agree that replacement vehicles may be substituted in the event of any major mechanical issues, Accident, or other unexpected issues, and no refund will be issued.
11-Additional time will be charged if clients are not ready to board the vehicles within 15 minutes on pick up & drop off contracts.
12-We reserve the right to refuse driving on any roads where conditions are unsafe, we reserve the right to refuse service to anyone.
13- Clients/guests to be informed that the vans-buses are higher than usual vehicles and may be more difficult to get in and out of the vehicles especially for elderly guests and with medical condition. Guests must use caution to get in and out since our vans-buses are higher.
14-Children under the age of 8 must be in a car seat or booster seat, and 4' 9" or taller be secured by a safety belt in the back seat.
15- Rides with multiple pickups /drop offs (except hourly rate) can be subject to additional charges of $20.00 per stop and additional wait time charges.
16-Full charges also apply if the passenger fails to show up and/or fails to contact our office.
17-vehicles cannot be loaded beyond seating capacity.
We are not responsible and do not accept any further dispute or claim regarding cash payment, tip/service fees, or the balance paid directly to the driver and will not honor any credit (except in writing with prior arrangement).
Quotes are valid for 24 hours. Rates are subject to availability. Confirmations are not guaranteed reservations, until guaranteed by valid method of payment.
Assessment of all charges, overtime, damage costs, safety rules, are the sole discretion of the driver & will have charges. The prices quoted to the clients are best estimates only.
Rates are subject to change without notice, quotes are valid for 24 hours only, for full disclosure visit our site: www.ezvans.com http://www.ezvans.com/ or call us:949-553-8267.We reserve the right to refuse service to anyone. Rates are only based on best estimate. Additional charges for extra stops, waiting time, parking, etc. may apply. Final charges for the trip are determined upon ride completion.Vehicles are limited with luggage space, client need to inform us in writing at the time of reservation about luggage count, and their high volume or excessive luggage they might have, such as camping gears or golf equipment. we are not responsible for any luggage space calculation.
Some restrictions applies. Ez Vans: PUC 20030 P & B